🏪 Industries · SMEs & Local Businesses

SMEs & Local Businesses businesses in India, and what technology actually fixes

We automate the tasks your best employee would handle — lead follow-up, after-hours replies, inventory tracking, GST-ready records — without hiring full-time staff.

The problems that come up again and again in smes & local businesses

Drawn from the work we actually do in this sector — not a generic list.

  • Accounting and GST filing
  • Inventory in a notebook
  • No CRM, leads lost in WhatsApp
  • Sales follow-up nobody does
  • Customer service after hours
  • Cannot afford skilled staff
People working together at laptops

What we build for smes & local businesses businesses

Each of these is a real service with a real price. The name describes what it does in your operation, not what it is called in a brochure.

WhatsApp & Phone Support That Answers After Hours

The problem. Customers message after 8 pm or call when no one's at the counter — the lead goes to a competitor by morning.

What we build. An always-on voice and WhatsApp agent trained on your services, pricing, opening hours, and booking rules — handles FAQs, redirects to a human when needed, and logs every conversation.

What changes. Zero missed calls after closing; every inquiry gets a reply within seconds, not tomorrow.

You probably need this if: You catch yourself hoping the phone stops ringing after 9 pm because you can't answer it.

Delivered as AI Voice Agents & Support Automation from ₹1,25,000 one-time

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Lead-to-booking WhatsApp Follow-Up Bot

The problem. Leads come through Instagram, Google, or word of mouth and sit unanswered for hours — by the time someone replies, the customer has moved on.

What we build. A lightweight automation that captures inbound enquiries, sends a personalised WhatsApp reply with your menu or service list, schedules a callback reminder for your team, and tracks the conversation in one place.

What changes. No lead dies in silence; your team only talks to people who are actually ready to buy.

You probably need this if: You've told your staff 'reply faster' at least three times this month and nothing changed.

Delivered as Workflow Automation & AI Agents from ₹39,999 one-time

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GST-Ready Billing, Inventory & Ledger in One App

The problem. Stock is tracked in a notebook, billing happens on paper or Tally separately, and month-end reconciliation takes days.

What we build. A single internal tool built around how you actually work — purchase entries, stock updates, GST-compliant invoices, and a simple dashboard showing what sold, what's low, and what's due.

What changes. You close the month in hours instead of days, and you actually know your real stock value tonight.

You probably need this if: Your CA asks for your stock sheet and you have to pull it from three different places.

Delivered as Custom Software Development from ₹79,999 one-time

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Simple CRM That Lives Where Your Customers Are

The problem. Customer details are scattered across WhatsApp chats, notebooks, and memory — repeat buyers are treated like strangers.

What we build. A lightweight CRM that pulls your contact list from WhatsApp and spreadsheets, tags customers by purchase history, and alerts you when someone hasn't ordered in 30 days so you can reach out.

What changes. You remember your regulars and you bring back the ones who went quiet — without hiring a receptionist.

You probably need this if: You can't recall whether a big-spending customer bought last month or three months ago.

Delivered as Custom Software Development from ₹79,999 one-time

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Fractional Tech Person When You Need One

The problem. You need someone who understands your systems, can fix a broken script, or configure your WhatsApp bot — but a full hire costs ₹40,000–60,000 a month and you don't have work for them every day.

What we build. A vetted Cehpoint developer assigned to you on an as-needed basis — they jump in when something breaks, configure tools, and hand over documentation when done.

What changes. You get senior-level help for the hours you actually need it, not a salary you can't offload.

You probably need this if: Your team knows someone needs to 'fix the computer thing' but you have no one to ask.

Delivered as Dedicated Team & Staff Augmentation from ₹60,000 one-time

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Where AI Actually Pays Off for Your Business

The problem. Everyone is selling AI but you don't know which parts of your operation would save real time versus just being a novelty.

What we build. A one-day walkthrough of your daily operations — calls, orders, inventory, billing — with a prioritised list of automations ranked by effort versus impact and a clear cost estimate.

What changes. You know exactly what to build first, what to skip, and roughly what it will cost before spending a rupee.

You probably need this if: You've watched three AI demo videos this week and still don't know what applies to your shop.

Delivered as AI Readiness Assessment & Strategy from ₹24,999 one-time

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A Website That Actually Books Customers

The problem. You have a page somewhere but it doesn't answer the questions people ask, it doesn't show your hours or location clearly, and it doesn't capture leads.

What we build. A fast, mobile-first site built for your business — clear services, Google Maps, click-to-call, WhatsApp integration, and a simple booking or enquiry form that feeds straight into your CRM.

What changes. When someone searches for what you do, they can reach you in two taps and you know where they came from.

You probably need this if: Your competitor shows up first on Google and you're not even on page one.

Delivered as Web Development from ₹34,999 one-time

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What smes & local businesses businesses ask us for that we do not sell off the shelf

We would rather tell you this now than discover it in month two. These are scoped projects, not products.

Accounting + GST Reconciliation Agent

SMEs juggle Tally, Google Sheets, bank statements, and GST portal inputs — no single service in our catalogue connects all four into an automated reconciliation flow.

How we would approach it. Build a custom agent that ingests bank PDFs and Tally exports, matches transactions, flags mismatches, and drafts the GSTR-1/GSTR-3B input you can upload directly — scoped as a one-time project under custom-ai-build.

Multi-Outlet Stock Sync for Retail Chains

Businesses with two or more locations track inventory in separate notebooks or apps — moving stock between outlets is manual and error-prone, and no catalogue service covers this inter-location logic.

How we would approach it. Design a lightweight shared inventory layer (custom-software) that lets each outlet log sales and stock-in, consolidates available quantities across locations, and generates transfer suggestions — scoped per client.

Scope one of these with us

Questions smes & local businesses businesses ask us

How do I know if we need whatsapp & phone support that answers after hours?

You probably need this if You catch yourself hoping the phone stops ringing after 9 pm because you can't answer it. Once it is running, zero missed calls after closing; every inquiry gets a reply within seconds, not tomorrow.

How do I know if we need lead-to-booking whatsapp follow-up bot?

You probably need this if You've told your staff 'reply faster' at least three times this month and nothing changed. Once it is running, no lead dies in silence; your team only talks to people who are actually ready to buy.

How do I know if we need gst-ready billing, inventory & ledger in one app?

You probably need this if Your CA asks for your stock sheet and you have to pull it from three different places. Once it is running, you close the month in hours instead of days, and you actually know your real stock value tonight.

How do I know if we need simple crm that lives where your customers are?

You probably need this if You can't recall whether a big-spending customer bought last month or three months ago. Once it is running, you remember your regulars and you bring back the ones who went quiet — without hiring a receptionist.

How do I know if we need fractional tech person when you need one?

You probably need this if Your team knows someone needs to 'fix the computer thing' but you have no one to ask. Once it is running, you get senior-level help for the hours you actually need it, not a salary you can't offload.

How do I know if we need where ai actually pays off for your business?

You probably need this if You've watched three AI demo videos this week and still don't know what applies to your shop. Once it is running, you know exactly what to build first, what to skip, and roughly what it will cost before spending a rupee.

See this costed for your own business

Create a free Cehpoint account and the same page becomes specific to you: your industry, your website read back to you, a written brief with the cost of leaving each problem alone, and a fixed price you can order against. No sales call unless you ask for one.

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